Can I ride it?
These editions of artwork are intended for decorative purposes. We provide you with one or more wall mounts per deck to hang them on your wall, just like a painting.
How to hang it on the wall?
Click here to access our video hanging guide. Our easy to follow video guide tells you everything you need to know to hang your HYLUS product up. Our team is also always ready to help if you have any additional questions.
Are there hanging restrictions?
We suggest hanging your art-decks away from direct natural light, to avoid discolouration with time, and away from any heat or cooling sources.
How does your return policy work?
We allow a 14-day period following delivery to process all exchange and return requests. Once your request is received, you will receive an e-mail indicating the next steps.
HYLUS makes art accessible to all by delivering worldwide. Shipping estimates are always provided in our webstore once you enter your delivery address. We guarantee to ship your order in maximum 30 days. From when your order is shipped, delivery takes 3-5 business days to reach you. A tracking number is also provided to you to facilitate the process.
Do I need an account to place an order?
No, HYLUS does not have a customer account system in place.
What if I typed the wrong email address?
Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.
What payments method do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) and PayPal payments. We do not accept personal checks, money orders and direct bank transfers.
How secure is my online order?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
How do I change or cancel my order?
We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.
Any cancellation made after an order has been placed, will be subject to a cancellation fee of 3% of the order value regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations.
Please note that any orders that have already been packed or shipped cannot be cancelled.
How do I set my shipping address?
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".
Can I change my shipping address after the order is placed?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. We aim to ship our products within 48 hours from the moment the order is placed on our website. Any change of address after the order is shipped is not available without incurring in extra shipping charges. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.
When will my order arrive?
The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.
For any other enquiries please contact us at [email protected]